Wednesday, April 6, 2011

Like, share or recommend - emotions are important

From NiemanLab
Facebook hasn’t announced that “Share” buttons will stop working any time soon, and there’s always “Recommend” sitting there as a milquetoast alternative for the emotion-squeamish. (Although technically “Recommend” presents most the same problems as “Like” — it can still be read as a fuzzy endorsement.) But there’s a bigger issue here, as news organizations — many of them traditional bringers of bad news — have to adjust to an online ecosystem that privileges emotion, particularly positive emotion.
Emotion = distribution
I can tell you, anecdotally, that for our Twitter feed, @niemanlab, one of the best predictors of how much a tweet will get retweeted is the degree to which it expresses positive emotion. If we tweet with wonderment and excitement (“Wow, this new WordPress levitation plugin is amazing!”), it’ll get more clicks and more retweets than if we play it straight (“New WordPress plugin allows user levitation”).
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But I believe we’ll soon be at a point where social media is a more important driver of traffic than search for many news organizations. (It certainly already is for us.) And those social media visitors are already, I’d argue, more useful than search visitors because they’re less likely to be one-time fly-by readers. As people continue to spend outrageous amounts of time on Facebook (49 billion minutes in December), as Twitter continues to grow, as new tools come along, we’ll see more and more people get comfortable with the idea that their primary filter for news will be what gets shared by their friends or networks.
And that means a phrase like social media optimization will mean more than just slapping sharing buttons on your stories and telling your reporters to check in on Twitter twice a day. It’ll also mean changing, in subtle ways, the kinds of content being produced to encourage sharing. I’m not saying that’s a good thing or a bad thing — just that it’s the natural outcome of the economic incentives at play.
http://www.niemanlab.org/2011/02/like-share-and-recommend-how-the-warring-verbs-of-social-media-will-influence-the-news-future

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